Refund & Return Policy

Last updated: September 28, 2026

Overview

At Voltsky UAV Power, we stand behind the quality, safety, and performance of our industrial UAV battery packs. Because our products are high-energy lithium batteries subject to international dangerous-goods transport regulations, our return, replacement, and refund policies are structured to ensure safety and regulatory compliance.

1. 30-Day Inspection & DOA (Dead on Arrival) Guarantee

We provide a 30-day inspection period from the date of delivery. If you receive a battery pack with a manufacturing defect, incorrect voltage/connector configuration, or transit damage, you are eligible for an immediate replacement or full refund.

To qualify for a return or exchange:

The battery must be in its original condition, uninstalled, without physical punctures, impact marks, or connector modifications.
The original serial number label and packaging must be intact.
Proof of purchase (order number or proforma invoice) must be provided.

2. Return Merchandise Authorization (RMA) Process

Do not ship any lithium battery back to us without prior written authorization. Returning energized lithium batteries requires specialized dangerous-goods packaging and compliance documentation.

To initiate a return or replacement:

Contact our technical support team at support@voltskyuav.com or via WhatsApp (+86 132 6582 1022) with your order number.
Provide a clear description of the issue along with photos/videos showing the battery voltage reading (via multimeter or smart balance charger), cell balance, and outer serial number label.
Our engineering team will assess the claim within 1–2 business days and issue an RMA number along with approved shipping instructions and return address.

3. Return Address

Approved return shipments must be sent to our authorized facility:

Recipient: Voltsky UAV Power (RMA Dept.)
Address: Futian District, Shenzhen, Guangdong, 518033, China
Phone: +86 132 6582 1022
Contact Email: support@voltskyuav.com

4. Damaged in Transit & Discrepancies

Please inspect all packaging upon arrival. If the outer carton is severely crushed, punctured, or shows signs of liquid ingress, take photos immediately before unboxing and notify us within 48 hours of receipt so we can file an insurance claim with the logistics carrier.

5. Non-Returnable Items & Exclusions

The following items and conditions are not eligible for standard return or refund:

Custom-engineered battery packs manufactured to client-specific non-standard dimensions, shapes, or cell chemistries (OEM/ODM custom builds).
Batteries damaged due to improper operation (e.g., overcharging beyond 4.35V/cell, over-discharging below 3.0V/cell, short circuits, reverse polarity, or physical water immersion).
Items returned without an approved RMA number.

6. Refunds & Reimbursement

Once your returned item is received and inspected at our testing facility, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via your original payment method (bank transfer / T/T / credit card) within 7–10 business days.